A Leader's Toolkit for Difficult and Disciplinary Conversations
Leaders of every level, from first time supervisors to senior executives agree that one of their most difficult responsibilities is having disciplinary or difficult conversations. In fact, many leaders often ignore problems and hope that they will go away (and, of course, they rarely do.)
Having language patterns and tools to specifically handle these tough conversations is what every leader needs and what this program provides. Loaded with practical communication tools for senior level executives to first-time supervisors and even parents, this teleseminar will give you practical tools you can put to work immediately and relieve some of the stress associated with disciplinary conversations.
Please join us for...
A Leader's Toolkit for Difficult
and Disciplinary Conversations
Thursday, November 15, 2012—12 PM Pacific
Can't make the live call? Don't worry! You'll receive the complete audio recording free.
Get the leadership mindset to make disciplinary
conversations easier
- Learn to differentiate between “can’t do” and “won’t do” issues.
- Discover why people don’t do what they are supposed to do and how to ignite positive behavior change.
- Master the art of staying calm during difficult conversations.
Master communication tactics and language patterns to prepare for tough conversations
- Discover the 4-step process to request behavior change.
- Learn how to use the “BCA technique” as a template for almost any difficult conversation.
- Find out why you ought to stop feeding carrots to stick people.
Learn how to manage tense conversations with difficult people
- Discover what to say/do when tears flow.
- Learn what never to say during a disciplinary conversation—hint... it’s not what you think.
- Discover the power of silence.
- Learn how to keep records and notes so that you can hold people accountable.
- Master the art of open ended questions to gain cooperation.
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
- Working with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
- Serving clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, Waste Management plus many other notable organizations.
- Developing several learning programs including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System.
- Using her programs to take participants beyond theory to hands-on application for immediate results.
You'll also receive additional inclusive teleseminar materials
When you register for this teleseminar, you'll get the participant note-taking guide for use during the event and for reference post event. You'll also gain access to regular communication tools and techniques via Pamela's Words Matter blog. And, if you can't make the live call, you will get the complete audio recording for free!
Who should attend this teleseminar?
- Leaders, Managers, and Supervisors
- Project Managers
- Team Leads
FAST—Get right down to business with no time wasted. This is a content-rich experience without fluff or filler.
CONVENIENT—Learn right at your desk. No expensive travel, no time out of the office, and no time wasted. It's super easy and all you need is a phone. You will be sent a dial-in number and an access code. Can’t make the live call? Listen to the recording when the time is right for you.
APPLICABLE IMMEDIATELY—This experience will provide time and money saving tools to use the moment you hang up the phone.
AFFORDABLE—Priced at just $77, this is a fraction of the cost of other high-priced events or seminars. Plus, there is no additional travel expense. Ideal for multiple listeners too! *See our group rate information below.
Discover powerful communication tactics for having disciplinary conversations and watch your stress decrease and your confidence soar! Register for Pamela's live 60 minute teleseminar NOW!
A Leaders Toolkit for Difficult
and Disciplinary Conversations
Thursday, November 15, 2012—12 PM Pacific
Can't make the live call? Don't worry! You'll receive the complete audio recording free.
*Group registrations are ideal for multiple listeners at the same location
(one dial-in line.) If you require multiple dial-in lines for participants at different locations, please call 866.726.5388 for discounted pricing.
