Calm, Cool and Collected: Communication Skills for Emotionally Charged Situations
Let’s face it; the workplace can be an emotional place. Learn how to manage your own emotions and communicate effectively with others, even when they are spinning out of control. Give yourself an edge with the ability to stay calm, cool, and collected in the face of emotional outbursts of others.
Loaded with practical communication tools for everyone: senior level executives, parents, administrative personnel, and first time supervisors, this teleseminar will give you tools you can put to work immediately.
Please join us for...
Calm, Cool and Collected: Communication
Skills for Emotionally Charged Situations
Thursday, May 16, 2013—12 PM Pacific
Can't make the live call? Don't worry! You'll receive the complete audio recording free.
Techniques to keep a lid on your emotions when they are at
the boiling point
- Discover why "goat hiding" is the most important emotional control skill set a professional needs.
- Change your inner dialogue for outer success.
- Stop saying things you regret and stay in charge of your emotional displays.
Powerful strategies to help others "calm down"
- Learn to avoid the worst things to say in emotionally charged situations—and what to say instead.
- Diffuse defensiveness and gain cooperation with boundary statements.
- What to do and say when tears are threatening to flow—yours or someone else's.
How to manage conflict and confrontation with tact and finesse
- Learn powerful language patters to engage in confrontation without losing your cool or being a doormat.
- Discover what to say to keep emotionally charged conversations on track and professional—no more conversations that stray far off topic.
- Five keys to confrontation that triggers cooperation, not defensiveness.
How to communicate with specific types of difficult people
- Learn the #1 reason difficult people are difficult and what you can and cannot do about it.
- Specific words and phrases to use with the exploder, the steamroller, the sniper and other difficult people.
- Discover how to stand your ground without being obnoxious
or pushy.
Pamela Jett is an internationally recognized presenter and author on developing leadership skills and improving workplace relationships. Her background includes:
- Working with clientele ranging from the high-tech sector and manufacturing to women's groups and government agencies.
- Serving clients such as Lockheed Martin, Allstate Insurance, Sony, The United Way, NASA, Waste Management plus many other notable organizations.
- Developing several learning programs including Communicate with Confidence, Credibility and Influence and Mind Your Own Business: A Career Management System.
- Using her programs to take participants beyond theory to hands-on application for immediate results.
You'll also receive additional inclusive teleseminar materials
When you register for this teleseminar, you'll get the participant note-taking guide for use during the event and for reference post event. You'll also gain access to regular communication tools and techniques via Pamela's Words Matter blog. And, if you can't make the live call, you will get the complete audio recording for free!
Who should attend this teleseminar?
- Leaders, Managers, and Supervisors
- Project Managers
- Team Leads
- Administrative Assistants
- Support Staff
- Anyone who works in a team environment
FAST—Get right down to business with no time wasted. This is a content-rich experience without fluff or filler.
CONVENIENT—Learn right at your desk. No expensive travel, no time out of the office, and no time wasted. It's super easy and all you need is a phone. You will be sent a dial-in number and an access code. Can’t make the live call? Listen to the recording when the time is right for you.
APPLICABLE IMMEDIATELY—This experience will provide time and money saving tools to use the moment you hang up the phone.
AFFORDABLE—Priced at just $89, this is a fraction of the cost of other high-priced events or seminars. Plus, there is no additional travel expense. Ideal for multiple listeners too! *See our group rate information below.
Discover how to stay calm, cool, and collected in emotional charged situations for greater success. Register for Pamela's live 60 minute teleseminar NOW!
Calm, Cool and Collected: Communication
Skills for Emotionally Charged Situations
Thursday, May 16, 2013—12 PM Pacific
Can't make the live call? Don't worry! You'll receive the complete audio recording free.
*Group registrations are ideal for multiple listeners at the same location
(one dial-in line.) If you require multiple dial-in lines for participants at different locations, please call 866-726-5388 for discounted pricing.
