Snipers, Steamrollers and Chronic Complainers
Dealing with Difficult People
Conflict is inevitable. Having it disrupt productivity and harm relationships is not.
In this revealing audio program you will discover:
- Why most conflict management strategies don't
work and what to do about it. - The #1 reason difficult people are difficult.
- The common roots of conflict.
- How to get the most from difficult people.
- Communication tools to diffuse anger and calm people down.
- How to stay calm, cool and collected even when others are not.
- Plus much more!
