Stop Saying ” I’m Sorry” and Start Saying This Instead

by Pamela Jett, CSP

By now, yomedfr17018u’ve likely seen and heard the advice to “stop saying I’m sorry” in numerous blogs, seminars, books, and speeches by experts like myself.  In fact, I’ve even blogged about it myself before (if you want to read that blog click here.)  Many of us habitually say “I’m sorry.” Often for things we have no need to apologize for. It can be a habit. It can diminish our impact and credibility.  And, it can erode our path to success.

Most experts, myself included, will advise you to replace the “I’m sorry” with “I apologize.”  I apologize is more impactful, you are taken more seriously, and it keeps you from offering apologies where none are warranted.  This is a small change that can make a big difference.

There is another equally powerful replacement.  This replacement allows you build the other person up.  To compliment them on their admirable behavior instead of tearing yourself down or making yourself small.  The replacement for “I’m sorry” is to compliment or praise the other person.  For example:thank-you2

  • Instead of “I’m sorry I took so long to clear the meeting room” try “thanks for waiting so patiently as I cleared the room.”
  • Instead of “I’m sorry I was late” try “I appreciate your kindness in waiting for me.”
  • Instead of “I’m sorry to ask for you help” try “your willingness to help means a lot to me.”

Build the other person up.  Praise or thank them for their actions or response instead of tearing yourself down. While there are still plenty of times when an apology is warranted, often the best course of action is to praise the other party.

Pamela Jett is a communication skills and leadership expert who knows that words matter! In her keynote presentations, workshops, books and online learning programs, she moves beyond communication theory into practical strategies that can be implemented immediately to create the kind of leadership, teamwork, and employee engagement results her clients want.

Be Sociable, Share!

Tags: , , , ,

Bookmark and Share

Comments are closed.