Employee Engagement is Everyone’s Job

by Pamela Jett, CSP

Research indicates that only 1 in 5 employees is actively engaged at work.   What a scary statistic!  We are in the midst of an employee engagement crisis.  I believe we as individuals are the key to improving engagement.  Employee engagement is everyone’s job.  Regardless of our position or job title, we are each tasked with helping others know that what they do matters.  Here are 3 key actions, all revolving around communication, to engage in today to help others feel more engaged at work.

  1. Catch people, your colleagues and those you might lead, in the act of doing something right! When you notice someone doing a good job, tell them so.  This doesn’t have to be formal or over-worked.  Simply say “I like that” or “you did a great job on that – I’m impressed.”  Help people feel good about their contributions.  The more people feel like someone notices or cares about what they are doing, the more rewarding and hence, more engaging, the task is.
  2. When someone does something for you or to help you – say “thank you.” Basic good manners matter.  Even if what they have done is small, it is still a great employee engagement strategy to say “thank you.”  The interesting thing about “thank you” is that people don’t often notice when we say it.  However, they notice when we don’t.  A “thank you” costs us nothing and can help people feel appreciated, a key to employee engagement.
  3. Point out the impact of actions when possible. So many people have no idea how what they do makes a difference.  Understanding how tasks, even routine tasks, impact an organization’s success is a key to employee engagement.  People need to know that what they do matters, even if what they do seems small.  When you catch people in the act of doing something right or say thank you, consider adding an impact statement.  Thank you for all the detail in this report.  That sure helps us at audit time.

Regardless of your job-title or position in the organization, you can leverage these 3 very simple communication tools to do your part to enhance employee engagement.  And, the added benefit is, when we help others feel more engaged, we become more engaged ourselves!

What are your thoughts?  Do you have any simple communication strategies that you use to enhance employee engagement?  Are there strategies your leader uses that are effective?  Post a comment and let me know.

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4 Responses to “Employee Engagement is Everyone’s Job”

  1. Kelly says:

    Engagement and appreciation equal a powerful combination for any economy, so we tip our hat to you once again Ms. Jett, for this valuable reminder. Please continue to share your relevant insight and know that we are listening.

  2. Deborah says:

    Excellent post regarding a HUGE challenge in the workforce. The big problem today is that we are so rushed to get the end result, we forget the journey. I so appreciate the fact that you mentioned how we need to let others know when they are doing things right. Celebration is missing in the workforce everyday.

    It starts, not just at the top of an organization or company (although it would be nice if more bosses would do this) but all thru an organization. We ALL are humans that can take responsiblity to pat someone on the back for doing something right. What a great confidence builder!

  3. Sally says:

    I think taking the time to recognize and celebrate is important, but we also need to make sure we are building cultures of accountability. It’s about recruiting and hiring the right people then continuing to recruit them everyday. Set expectations and give timely, specific feedback and ensure that you are addressing poor performers, as well.

  4. Three simple principles. You are so right; people notice when you aren’t authentic and say a simple thank you. And THANK YOU for reminding us how important the simple things are!

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